Refund Policy
Last updated: [date]. This is a starting template, not legal advice — have it reviewed before relying on it.
Delivery windows
Each listing's delivery panel shows what to expect for that item. If your order hasn't arrived within the stated window, contact us before opening a payment dispute — most delays are resolved quickly once we're aware of them.
Eligible for a refund
- An order that was never delivered within a reasonable window after contacting support
- An order delivered significantly different from what was listed
Not eligible for a refund
- Orders already delivered as described
- Account actions taken by the game's publisher after delivery (we're not affiliated with and don't control any game publisher)
- Change of mind after an order has been delivered
How to request a refund
Contact us with your order details before opening a chargeback or payment dispute — disputes opened without contacting us first can delay resolution. See our Contact section on the About page.
Chargebacks
[To be completed] — typically states that fraudulent or unwarranted chargebacks may result in account suspension, in line with standard practice for digital goods sellers.